Frequently Asked Questions
Shipping
Will my wrapping paper arrive as a roll or sheet?
You will receive your paper as rolls up to 5m.
How is my order shipped?
We use a range of couriers including Royal Mail and DPD. Wrapping paper is always shipped in a tube.
How much is postage?
Delivery costs to the UK and Ireland are calculated at checkout.
When can I expect my order?
Orders are dispatched promptly, often the same day, with most deliveries arriving within 5 working days. You'll receive tracking information through Royal Mail or DPD once your order is on its way. For faster delivery, Royal Mail 24 is available at checkout, aiming for next working day arrival.
Do you deliver to Ireland and will there be Irish customs charges?
We sure do! Delivery to Ireland usually takes a few days. Customs charges could be payable upon delivery - this depends upon various factors due to Brexit and not everyone has to pay. We are not responsible for any additional charges after your order is dispatched.
I'm missing a specific roll, has it been sent separately?
If you've ordered multiple rolls, they may arrive together, rolled within each other to reduce waste. Larger orders might be split into separate shipments. Our team carefully packs each order to ensure it reaches you in perfect condition. Each roll is barcoded and labeled to help with identification and quality control.
Payment
Can I order over the phone?
Unfortunately, we only accept orders placed via the website to maintain your security.
What payment methods do you accept?
We offer a range of payment methods including; Credit or Debit Card, PayPal and ApplePay.
Giftwrap
Can I return my order?
Unfortunately, we are unable to accept returns for any personalised unwanted items.
Help! My order has arrived with incorrect details.
We've designed a precise system to minimize human error, ensuring your wrapping paper is printed exactly as shown in your online preview. Each roll is barcoded and undergoes quality control before shipping. If you need assistance, please don’t hesitate to contact us - we’re here to help.
Is wrapping paper from giftwrap.co.uk recyclable?
Yes, we use water-based inks and the paper is fully recyclable.
What size is the giftwrap?
Our giftwrap comes in rolls up to 5m long and 60cm wide. Other sizes and lengths are available on request. You can order multiple rolls of the same design at checkout by updating the quantity field.
Oops! Can I change an order I've just placed?
We process each order as quickly as possible, therefore we cannot guarantee that your order can be amended. We advise all customers to thoroughly check the personalisation details before placing your order. In the event of a mistake being made - please contact our customer service team and we shall do our best to help.
Can I order more than one roll?
Sure! You can order as much as you need. You can update the quantity once a roll has been added to your shopping cart.
Do you offer trade discounts and can you print my custom design?
For sure! Please email hello@giftwrap.co.uk for more information on our bulk pricing and artwork requirements.